March 2011 Issue 23  
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Managing Your Boss and Staff

Life Balance

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Behind the Cloud: The Untold Story of How Salesforce.com Went from Idea to Billion-Dollar Company-and Revolutionized an Industry
by Marc Benioff and Carlye Adler

Blind Spot: A Leader's Guide to IT-Enabled Business Transformation
by Charlie Feld

Cognitive Surplus: Creativity and Generosity in a Connected Age
by Clay Shirky

Cybercrime and Espionage: An Analysis of Subversive Multi-Vector Threats
by Will Gragido and John Pirc

What Would Google Do?
by Jeff Jarvis

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The New Age in Mission-Critical Computing

Moving off legacy systems for improved performance and lower costs

Connected Digest interviews Sandhya Gorman of Intel

With the explosion of connected devices and Internet services, data is growing exponentially. To take advantage of new business opportunities, companies expect IT to process transactions at the speed of light and to convert raw data into meaningful business insights in real time. On top of all this, IT has to secure and protect its data — with flat or even shrinking budgets.

IT shops are also hamstrung by legacy systems that aren't technologically nimble or cost-effective enough to support today's business requirements. Companies miss business opportunities when a large percentage of the IT budget is allocated to the ongoing maintenance and support and specialized knowledge it takes to run their revenue-critical applications on proprietary operating systems and legacy hardware.


Mission possible: Cost-effective servers readily handle massive amounts of data

Data no longer grows at double or triple rates. It's growing exponentially, making it difficult for IT managers to stay on top of it while ensuring everything processes as quickly as possible. This issue's feature story looks at how mission-critical computing is opening the floodgates for IT departments, even those with legacy systems. Read the story.

Getting the right people involved early in the development cycle can prevent problems down the road. However, a data center manager struggles to make this happen. Can you help? Referrals are a great way to get more business. The catch? You have to get them. Fortunately for you, readers share great suggestions. Read the advice.

This newsletter should have no gray areas — We hope it provides you with valuable information you can use in your job. Take this two-minute survey to tell us how we can serve you better.

Meryl K. Evans
Editor,
Connected Digest

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A Catalyst for Mission-Critical Transformation

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This Issue's Dilemma

How can I involve staff earlier in development?

We're in the planning stages for a massive data center update. Normally, companies ask data center staff to provide hardware, system software and personnel support for new systems even though they haven't participated in the early stages of the system development cycle.

From experience, I know this can lead to date slips, escalating costs and many other problems. How can we get our data center team involved earlier in the process? What role should they play in the early phases of the development cycle?

-- Data center manager


Can You Help? Share your experience.


Last Issue's Dilemma

How do I get more referrals?

Our IT consulting firm has a great track record. Our clients appreciate our efforts, as well as the improvements and results we help them achieve. We get repeat engagements. What we don't get are many referrals.

When we ask for them, we get "head nods" but little else. Sometimes, I think our clients don't want to admit they needed consultant help. What strategies do readers use to get referrals? And what do they ask for: testimonials, letters, phone calls of introduction or website case studies featuring the client?

-- Racing for referrals  Read the best advice from readers.

Hiring Top IT Talent: The Reverse Interview
Most firms fumble the interview process
by Scott Alan Miller - Datamation

IT Turf Wars: The Most Common Feuds in Tech
IT pros battle daily, but few compare with internal IT conflicts
by Dan Tynan - InfoWorld


How to Quit Your Job
Everyone's got more work and nobody's moving up
by Jodi Glickman - Harvard Business Review

Work-Life Balance: It Doesn't Just Happen
Finding balance is more like riding a unicycle on a boat in rough seas
by Jessica Stillman - bnet


The CIO as Customer Advocate
Using new tools, close interaction to improve customer experience
by John W. Verity - Smart Enterprise

Keeping Your Megasite Ticking: Q&A with Facebook Engineer
Facebook is an example of how to run a giant constantly changing site
by Richard Adhikari - TechNewsWorld


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