Connected Digest

September 2009

Issue 17

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Making the Case for IT Value
September 24, 2009
Toronto, Canada

BaseLine

Business 2.0

BusinessWeek

CIO Insight

CIO: The Magazine for Information Executives

Computer Weekly

Computerworld

Datamation

Economist

Intel® vPro™ Technology Heartbeat Newsletter

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Adventures of an IT Leader
by Robert D. Austin, Richard L. Nolan, and Shannon O'Donnell

IT Savvy: What Top Executives Must Know to Go from Pain to Gain
by Peter Weill and Jeanne W. Ross

Leadership and Self Deception: Getting Out of the Box
by The Arbinger Institute

Strengths-Based Leadership
by Tom Rath and Barry Conchie

Tomorrow's CIO: Strategic Conversations That Align IT with the Board Room
by Ashwin Rangan

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Issue 16

Issue 15

Issue 14

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Securing Enterprise Assets on Notebooks

New Intel^® Anti-Theft Technology foils thieves

Connected Digest speaks with Sophia Chew and Danielle Galbraith of Intel

The statistics on laptop theft are eye-popping: Some 12,000 laptops are lost or “go missing” at U.S. airports each week. Every 53 seconds, day in and day out, another laptop is stolen. But Intel has developed a remarkably effective solution that promises to “take a bite out of crime” in a new way — by securely locking down the platform and data with hardware embedded in the chipset.

Stop thief!

It looks like laptop theft has spun out of control as we hear about more cases of it happening, especially when the laptop holds customer data. This month's feature looks at new anti-theft technology that makes it harder for thieves to reach the data.

Ever had someone steal credit for your idea? How do you handle it? "Thank you for calling Widgets-R-Us. Press 1 to register your product. Press 2 to see reader responses about live vs. recorded messages."

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Thank you for reading, and enjoy this issue!

Meryl K. Evans
Editor, Connected Digest

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Cost of a Lost Laptop:
A Study Conducted by the Ponemon Institute

An increasingly mobile workforce is putting corporations’ sensitive and confidential information at great risk. And with each lost laptop comes the risk that sensitive data about customers, employees and business operations will end up in the wrong hands. The financial loss is astounding.

This Issue's Dilemma

Hack! Cough! Wheeze! How do you get coworkers to stay home?

If the swine flu taught us anything, it was to stay home when you're sick or else the illness spreads fast. Thankfully, this flu hasn’t become a pandemic yet. But what if it does? Many coworkers come into work no matter how lousy they feel. I understand because no one wants to lose pay, especially in the days of lowered benefits.

With the threat of the flu still out there, should we ask the boss to talk to a coworker who obviously should have stayed home?

— Germaphobe

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Last Issue's Dilemma

Where do you draw the line between humans and recordings?

Many new technologies help services companies deliver service to the customer. Some of them are cool, like sweet-talking, computer-generated voice response programs. But they don't quite get it right.

I know cost control is important, but I think most of us would prefer to speak with a live operator and also not have complicated, multipart menus to go through to get to one.

What do your readers prefer — live humans or voice-activated recordings?

— C.B.

Read the best advice from readers.