Hosted solutions bring powerful technology within reach
by Meryl K. Evans, Editor, Connected Digest
The business person on the cutting
edge comes across as a VIP. Whether it's the first laptop, the first
cell phone or the first Blackberry, new technology puts your
business on the map.
Hosted solutions ... Crying time ... Old school ethics
In the past, many companies stood idly by while their competitors tested the latest and greatest technology. That won't do today. Thanks to hosted solutions, such companies don't have to wait for their competitors to get the jump. This month’s feature shows how hosted solutions bring new technology within companies′ reach.
In the last issue, a reader asked about dealing with a teary employee — an uncomfortable situation for anyone. Readers remind us that tears are a part of human nature and provide insight in how to deal with the situation — read the responses.
We may have seen many changes in organizational culture, but some
“old school” character traits like honesty and hard work are never out of style. A reader faces an employee who doesn't have that old work ethic and can't get him on board. What can the reader do to nudge the employee? Or do you have a challenge of your own? Let us know, and we'll keep your identity anonymous if you like.
Your feedback is valuable, and we read every single message. Keep up the good work. Your feedback helps improve this newsletter and make it more beneficial to you. Of course, when you write us, we'll enter your name into a drawing for a chance to win a DVD+R/RW player.
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I recently participated in a troublesome performance review with a female employee and her female supervisor. It didn't go well. After listening to her supervisor go through a laundry list of performance problems, Taushia, a service desk representative, remained silent. I started to explain our recommendations for improvement, but she burst into tears. I asked her to calm down, but her crying intensified.
The supervisor was harsher: "Stop that crying. Tears are not acceptable in a business office," she said. I said we would finish the review after Taushia had a little more time to prepare. I know I was businesslike, but not gruff or demeaning. Since that day, I keep thinking about the supervisor's comment regarding tears in the workplace. Are tears acceptable? Should such an emotional employee be retained? What do your readers think about how to handle these types of situations?
Since I have only six employees, even one who is not productive creates a problem. I hired
“Chris” right out of college. It bothers me to see the lack of commitment he seems to have. He is often late, misses days and seems to feel that’s OK. His work gets behind, and it doesn't seem to faze him. Taking
“shortcuts” and missing details, which generates extra work on my part seems to be the norm.
I have trained him and explained his importance to our success. I pay a fair salary and have tried to
use positive motivation. Nothing seems to work.
He's a nice enough guy, and I don't want to give up on him, but his lack of work ethic results in me not able to focus on building new business. Perhaps I'm dating myself, it seems to be that he just doesn’t
understand the “old-school ethic” — that a successful career doesn't happen without hard work and dedication. I could replace him but I already have a big investment in him. I could “crack the whip” and be intimidating, but that's not my style or wish.
Would
you ask you readers how they would instill that “old-school ethic” in him?
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