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Customer Relationship StrategiesBusiness Process ManagementEnterprise Content Management


June 3, 2004 - Issue 3.11

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Spotlight

The WORDPERFECT "NAPPRENTICE"!

Spotlight on a Professional Services Journal!

Keep It Simple Stupid ... Advertising Beer
 

Expert Profile

Featuring ...

NetSolve
 

 

Financial Services Webinar with Jack Horney, VP Fujitsu Consulting

E-World Manufacturing & Logistics
June 29-30, 2004
Birmingham, UK

XPLOR Global Electronic Document Systems Conference
October 24-28, 2004
Dallas, TX

Customer Loyalty Webinar

Assessing the Business Value of Voice Over IP
On-Demand Webinar

Tom Peters: Women Roar!

Fundamentals of Nanotechnology

The Front End of Innovation

Best Practices in Interactive Selling and Product Configuration
Educational Webinar

Automating the Quote to Order Process
On-Demand Webinar

[ More events ... ]
 

Issue 4.20
October 4, 2005
Issue 4.19
September 20, 2005
Issue 4.18
September 7, 2005
Issue 4.17
August 23, 2005
Issue 4.16
August 9, 2005

[ More ]

[ 2004 Archives ]

[ 2003 Archives ]

[ 2002 Archives ]


Feature Story

Heartbeats of Healing

A salute and celebration of people, process, and technology

by Steve Kayser, Editor - Expert Access


 


Ask the Expert


 

 

Question 1:  I'm in Marketing. IT doesn't get it. They can't or won't respond quick enough for our internet marketing strategy. In short … they’re non-creative geek-weenies.  

Question 2: I'm in IT. They're KBs! (knuckle-boneheads). They are never realistic when it comes to their expectations. My budget has been shrunk 40% (which they don’t seem to care about or consider) and they don't even include me in their online marketing strategy until they need it executed.

Answered by: Dana VanDen Heuvel - a business weblog consultant who helps individuals and companies develop and deploy weblog strategies.

 

"Radio - The Voice of Business" Interview's Cincom's President, Tom Nies.

A simple, effective rule - "Help customers succeed."



 

CRM Strategies
Find, acquire, and retain customers.

Duh ... Now How Did This Happen? Frederick's of Hollywood Forgot That Women Were Its Primary Customers?

It's what women want
by Sara Cherlin - Harvard Business School

 

Master Juggler, Creative Thinker, Compassionate Listener ...

7 secrets of new age leadership
by JoAnna Brandi, Publisher of the Customer Care Coach™

 

Bill Gates' Vision ... Talks Wi-Fi, Networking and RFID

Things to come - things in progress - important things
by Bill Gates, Microsoft - Microsoft CEO Conference 2004

 

Inefficient. Ineffective. Your Worst Can Set You Free

Hearing that you stink, may put you in the pink
by Chuck Salter - Fast Company Magazine

 


Back to top  

Business Process Management
Integrate. Automate. Maximize operations for bottom-line results.

The IT Value Equation ... Don't Forget This

Change cost center view to value center
by Chuck Tatham - Intelligent Applications

 

To Move or Not to Move ... IT Offshore

Not should we, but which functions (PDF)
by A.T. Kearney

 

Quantum Computing Almost Practically Practical?

Defense Department may pump in funds
by Aaron Ricadela - InformationWeek

 

Compliance ... You Can't Outsource Responsibility

Your corporate conduct is a mouse click away
by Michaelson, O'Brien, di Florio, Trent - PricewaterhouseCoopers

 


Back to top


Enterprise Content Management
Deliver business-critical information to anyone, anytime, anywhere.

Win More Business! Get Slightly Famous ... In Print

Your name in a publication brings credibility
from Steven Van Yoder, author of Get Slightly Famous

 

Ponytails, Locks of Love, No Money ... but Marketing That Really Counts

Right message - big impact
by David Hessekiel - Cause Marketing Forum

 

B-to-B Audience of the Future

An ABM panel discussion (PDF)
from Readex Research

 


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