Alexander Consulting can help you transition to the next level of services performance with minimum hassle. Our sound advice and practical strategies result in increased profitability and competitive advantage. Our services include:

strategy professional services creation,

voice of the customer research, training in how to

sell and market professional services, as well as

services and solutions best practice assessments.

Authors of the best selling services book: “S-Business: Reinventing the Services Organization”.

AMR Research is a strategic advisory firm that provides business and technology executives with the critical analysis and practical advice needed to manage resources, mitigate risk, and increase business value. The company's industry-specific research initiatives focus on key trends, issues, and developments in Enterprise Management, Customer Relationship Management, Supply Chain Management, and other strategic business applications and enabling technologies that drive the market. AMR Research, founded in 1986, is headquartered in Boston with offices in Atlanta and Irvine, and European headquarters in London.

Throughout the last two decades, Basex has delivered the critical research and strategic consulting services necessary to build effective Fortune 500-level knowledge management systems. Basex' focus on the collaborative aspects of knowledge management, from expertise and presence to idea management, has made it the key go-to company for those companies that wish to see a clear return on their technology investment.

Now Basex has further expanded its research to cover web services, which it has identified as the single most critical technology now available to drive the management of business knowledge to the top of your short list of high-priority development projects. Knowledge is power, and web services will allow you to deliver that business knowledge as a clear-cut strategic advantage.

Paul DiModica is President of DigitalHatch, Inc., a sales model consulting, marketing, strategy and IT sales training firm headquartered in Atlanta, Georgia that works with small technology firms and Fortune 1000 companies in both the public and private sector. Paul is also publisher of the world's largest IT sales best practices newsletter called BDM News™ ( www.bdmnews.com) and HighTechCEO™ (www.hightechceo.com). Paul can be reached at 770.632.7647 or pdimodica@digitalhatch.com.

Maureen Blanford – author of Branding Doesn’t Work in Business to Business.

Maureen Blandford is CEO of the Mindtime Group. Her world is B2B. A former columnist for American Cities Business Journals, she was honored with a spot on the Dayton Business Journals Top 40 under 40 list. Maureen has more than 20 years of experience working with clients such as NCR, the IAMS company, AT & T, Cincinnati Bell and Standard Register.

CIOview is the market leader in delivering ROI/TCO tools to help CIOs make more informed purchase decisions. Established in 1997, CIOview offers a full range of modeling tools that provide insight into the ROI/TCO of Content Management, Server Consolidation, ERP/CRM, eCommerce, Portals, and Linux Migration, for example, using industry benchmark data from IDC and others. Increasingly CIOs are standardizing on CIOview tools to assess new/existing projects, likewise IT vendors and consultants use CIOview to illustrate their value proposition.

Kevin Craine is author of the popular book, “Designing a Document Strategy,” which has now sold in over 25 countries worldwide. His newest book, “The Document Strategy Design Workbook,” has just been released. With over 20 years in the field of information processing, Kevin is currently the manager of document services for Regence BlueCross BlueShield, the largest health insurance carrier in the Pacific Northwest. He is also the editor of “Document Processing Technology” magazine, and is considered to be an authority on corporate process improvement and document strategies. He received his BA in organizational communications and his MBA in the management of science and technology.

CRMGuru is the world's #1 online community focused on Customer Relationship Management (CRM), a business strategy to get, keep, and grow the most profitable relationships. If you're in business, you need CRM! Join CRMGuru at www.crmguru.com to receive our award-winning CustomerThink Newsletter and occasional special offers. Fully register and get our Guide to Real CRM, with independent advice on CRM strategy and technology solutions.

Dave Stein is president of Stein Advantage, Inc., the consultancy he founded in 1997. During the past 20 years, he has coached executives and sales teams from corporations in 48 states and 23 countries including Bayer, IBM, Oracle, Hewlett-Packard, NEC, ALLTEL, McGraw-Hill, Siemens, Pitney Bowes, Honeywell as well as many smaller companies. Dave is author of the Amazon business bestseller "How Winners Sell: 21 Proven Strategies to Outsell Your Competition and Win the Big Sale."

Founded in 1993, Doculabs, Inc. is a research and consulting firm that improves the way companies plan for, select, and optimize emerging technologies through project-based services. They provide end-user and vendor consulting services to companies purchasing emerging technologies and to the leading vendors that supply them. Their analysts focus on the emerging technologies that drive e-business, including: relationship management (CRM, enterprise procurement), enterprise content management (portals, web content management), and infrastructure (application servers, web services).

Doculabs grounds its research - and its recommendations - in hands-on assessments of vendor solutions and direct experience working with Fortune 1000 clients. Because they do not sell software or integration services, their recommendations are completely objective. Their analysts simply seek to ensure the most appropriate solutions for their customers.

Dr. Jon Anton (also known as "Dr. Jon") is the director of benchmark research at Purdue University's Center for Customer-Driven Quality. He specializes in enhancing customer service strategy through inbound call centers, and e-business centers, using the latest in telecommunications (voice), and computer (digital) technology. He also focuses on using the Internet for external customer access, as well as Intranets and middleware.

Since 1995, Dr. Jon has been the principal investigator of the annual Purdue University Call Center Benchmark Research. This data is now collected at the BenchmarkPortal.com Web site, where it is placed into a data warehouse that currently contains over ten million data points on call center and e-business center performance. Based on the analysis of this data, Dr. Jon authors the following monthly publications: "The Purdue Page" in Customer Interaction Solutions Magazine, "Dr. Jon's Benchmarks" in Call Center News, "Dr. Jon's Industry Statistics" in Customer Interface Magazine, and "Dr. Jon's Business Intelligence" in the Call Center Manager's Report.

Dr. Jon has assisted over 400 companies in improving their customer service strategy/delivery by the design and implementation of inbound and outbound call centers, as well as in the decision-making process of using teleservice providers for maximizing service levels while minimizing costs per call.

Meryl K. Evans is a writer, editor and consultant who often covers technology, books, Web design, blogging, Internet marketing and writing.

Her expertise is writing and editing content ensuring her clients get the best results from every word. Meryl writes two columns for PC Today Magazine and an advice column for MarketingProfs.

She's the managing editor of email newsletters for Shavlik, Intel, TailoredMail and InternetVIZ. Meryl has done writing, research and editing for books published by O'Reilly, Penguin, Pearson, Sams and WROX. Her degree in education comes in handy in her work with New York University's online graduate program in management systems.

Fujitsu Consulting is a leading provider of management and technology consulting services. The consulting arm of the $38 billion Fujitsu group, Fujitsu is a full-service consultancy with core capabilities in program and project management, technology consulting, management consulting, systems delivery, and management of the information technology function.

CAP Ventures is a strategic consulting firm for providers and users of digital business communication technologies and services. They provide knowledge and business strategies through timely research, analysis, forecasting, benchmarking, and strategy recommendations to make a competitive difference in their clients' businesses.

Intelliseek creates and delivers smart-search technology and applications that capture, track, and analyze enterprise information and consumer intelligence from thousands of disparate sources to deliver targeted, relevant, and actionable intelligence. Fortune 1000 companies and leading researchers use Intelliseek's adaptable and cost-saving solutions to empower their key decision makers with comprehensive, up-to-the-minute competitive and consumer intelligence for a variety of purposes: strategic planning, market research, business and consumer intelligence, cutting-edge product development, brand marketing, reputation management, customer loyalty, and public relations.

JoAnna Brandi & Company is a training and consulting firm specializing in Customer Retention and Loyalty since 1990. They publish the Customer Care Coach® an email based weekly training and coaching program designed to teach smaller and mid-size companies "The Art and Science of Exquisite Customer Care."

The Knowledge Capital Group, Inc. (KCG) is the leading Analyst Relations Strategy consultancy with extensive domain expertise in Telecommunications, Enterprise Software, Hardware and Networking. KCG helps technology vendors leverage the industry analyst's influence with end user customers and prospects to increase sales. KCG helps technology buyers maximize the value of their investment in analyst research. KCG's 500+ client list includes: AT&T Wireless; BMC Software; Checkpoint; Cisco; Citrix; Great Plains Software; Hewlett Packard; HNC Software; IBM (Lotus and Tivoli); Microsoft; Motorola; Neon Systems; New York Times, Nextel, Nortel; Novell; Oracle; Peoplesoft; SAS Institute; Siebel; Sprint; T-Mobile; Trilogy; Verizon and Vignette.

Louis Columbus, is a member of the Cincom Complex Manufacturing Business Solutions Team and a former Senior Analyst at AMR Research.

Louis Columbus’ career has included senior management positions with Gateway, Ingram Micro and a software start-up, where he served as Vice President, Marketing and Business Development. Prior to joining Cincom, Louis was a Senior Analyst at AMR Research, focusing on guided selling, sales and product configuration, order management and service lifecycle management. Mr. Columbus has published fifteen books on a variety of technology areas including Microsoft operating systems, peripherals, the application service provider arena, and currently serves as a weekly columnist with CRMBuyer.com and Informit.com. His most recent book, Getting Results From Your Analyst Relations Strategies, was completed while at AMR Research in response to the needs of vendor clients wanting to get more out of their analyst relations budgets.

Mr. Columbus is also currently a lecturer at for graduate-level International Business and Marketing courses at Webster Loyola-Marymount University, contributing in this role for the past four years. He’s also taught graduate level courses at University of California, Irvine, and California State University Fullerton. Mr. Columbus focuses on global economic theory, balance of trade, international marketing strategies, global product introductions, and international expansion strategies including join ventures and subsidiary creation. Courses have been taught onsite at Ford Motor Company and Chrystler Corporation.

Market Wire provides comprehensive distribution of corporate press releases and media advisories directly to leading newspapers, broadcast outlets, newswires, consumer and trade publications, analyst terminal systems, Web sites and online databases around the globe.

Find out what companies from the Fortune 500 to emerging start-ups already know: quality distribution, world-class client service and affordable pricing make Market Wire an unbeatable value. For more information, call 800-774-9473 x 3818 or visit www.marketwire.com.

• Linking training to business strategy

• Motivating learners

• Choosing among training options

• Making training stick

• Measuring the effects of training

NovoLogic provides scalable learning support systems that propel corporate earnings growth. They deliver the learning services that make it possible for employees to consistently perform at high levels even as their organizations grow and change. NovoLogic's consulting services and custom courseware development make best practices common practice. Their proven processes have allowed NovoLogic clients like Coca-Cola, Mrs. Smith's Bakeries, and Cingular Wireless to train their employees and deliver on their promises to their customers. Their approach enables employees to quickly prepare to execute on new initiatives and contribute bottom line results for the organization.

Novo 1 has extensive experience in developing and implementing closed-loop sales and marketing strategies for Fortune 1000 companies, high-profile start-ups, and other major corporations. Clients include Philips Business Electronics, IBM, Hewlett-Packard, Federal Express, Fujitsu, 3M, Computer Sciences Corporation, Xerox, AT&T, Unisys, The International Telecommunication Union, 3Com, and many others.

Novo 1 specializes in high-technology sales and marketing for the business-to-business markets, and has developed and implemented hundreds of closed-loop sales and marketing strategies for companies since 1982. Novo 1 is a full-service agency that provides: marketing consulting, market research, strategic planning, branding, product development services, creative development, marketing database development, direct mail, tele-contact relationship management, advertising, event marketing, public relations, lead generation, collateral, closed-loop lead management, sales conversion programs, response handling, inquiry fulfillment, and customer retention programs.

Bill Porter is Founder and CEO of Porter Research, a nationally recognized B2B IT market research company based in Atlanta. He is author of two IT business books including a newly published sales strategy book, " Seller's Edge," now available on Amazon. He was formerly an executive with what is now a division of CAP Gemini Ernst & Young and holds master's degrees from both Rice University and the University of Texas. Porter has been a visiting lecturer on customer loyalty and sales strategy for MBA programs at both the University of North Carolina and Emory University's Goizueta Business School in Atlanta.

Realtimepublishers.com is the worldwide leader in corporate-sponsored e-publishing. A privately held company located in Santa Rosa, California. The firm publishes high quality e-books, which are free to readers, on the websites of industry-leading companies around the world. Their e-books are published on a chapter-by-chapter basis, as they are written. This unique concept of publishing in "real time" provides readers with the information they need on today's critical IT topics. Realtimepublishers.com’s recent e-books are available here. Topics include wireless LAN security, tips for securing .NET Server and more.

Al Ries is one of the world's best-known marketing strategists. He is also the co-author of the best-selling book Positioning. Along with his partner and daughter, Laura Ries, of The 22 Immutable Laws of Branding, their Atlanta consulting firm, Ries & Ries, works with many Fortune 500 companies.

David Meerman Scott is a writer, consultant, conference speaker and seminar leader specializing in using online content to market and sell products and services to demanding customers worldwide. His expertise is increasing revenue by applying cost effective content marketing programs at all stages of the sales cycle. Prior to starting his own company, David worked in marketing roles in the online news business. He learned how content drives revenue from the ground up at an online news division of Knight-Ridder (one of the world’s largest newspaper chains) where he was Asia Marketing Director based in Tokyo and Hong Kong in the late 1980s and early 1990s. He was vice president of marketing at NewsEdge Corporation, an online content leader, held a senior management position at a leading e-commerce company, was a clerk on a Wall Street bond trading desk and acted in Japanese television commercials.

SearchSecurity.com provides comprehensive news, links, and online resources to help you secure your company's networks, data, websites, and hardware. It's free for the asking!

They provide you with access to experts in the following categories:

• Platform & System Security
• Infrastructure & Network Security
• Security Policy & User Awareness
• Viruses, Worms, & Trojan horses
• E-mail, E-commerce, & Encryption
• Infosec Training & Certification

Technology Evaluation.Com (TEC) and its satellite site, the ERP Evaluation Center, are working to reshape the landscape with regard to how "better" IT decisions are made.

TEC's business is predicated on the fact that every year, in excess of 100 billion dollars are lost due to IT projects that fail as a result of poor planning and selection. With the vast majority of these failures and cost overruns attributed to projects not implemented, our mission is simple: Provide IT decision makers and advisors with ready and affordable access to the advanced tools and expertise they require. Like any organization, success is to be realized through the dedication and hard work of its people. TEC's team consists of former senior executives of Accenture and the Gartner Group, while their Knowledge Bases are ceaselessly maintained by their own in-house APICS-certified analysts who verify the data submitted by software vendors. Never before has any industry seen an organization that meshes the needs of both buyers and sellers quite the way TEC does. For IT decision makers, the benefits are obvious. The true testimony of TEC's coming of age in terms of market dominance however, lies within the manner in which the software vendors themselves have gotten behind the program.

"The VAR-City" is a dedicated team of seasoned channel professionals with years of real-world partner program design, implementation, and development experience. They feature reseller programs for:

• technology start-ups

• small to mid-tier vendors embarking on their first channel venture, and
• organizations with direct sales to indirect sales transition initiatives.

"The VAR-City" name was selected to emphasize commitment to the Value-Added Reseller channel, and underscore recognition of the common goals and concerns shared by the citizens of the information technology partner community. Each VAR-City professional has held key management positions with many of the industry’s leading IT hardware manufacturers and software developers. Their unique skills and expertise can be a valuable addition to your channel development team.