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Last Issue's Dilemma:
What’s the best way to hold annual compliance training?
For all our branches, we’ve got a good employee education program online to help train new employees as well as remind ourselves how important regulatory compliance is. When it comes to ongoing education, what do other small to midsize financial institutions do in the way of annual training on all compliance regulations? Is the online training attractive, and how have the regulators commented on the use of this type of annual training?
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This Issue's Dilemma:
Babble, Babble ... Multi-factor Authentication Babble
We follow the FFIEC’s rules for strong authentication and have a multi-factor authentication process in place. That said, I’m having trouble communicating just what and why this is to our staff so they can explain it to our customers. Everyone seems to be telling it in a different way.
How do other institutions face this problem? Should I schedule training sessions or prepare a fact sheet with a script for all?
— Compliance Officer in Philadelphia
We were happy to buy this special-edition Red Nano from Apple, because $10 of the purchase price goes to a very worthy cause, the Global Fund to fight AIDS in Africa. If you’d like to help out as well, here's a link to Apple's special promotion.
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