“As an Operations Manager, I get more and more complaints from my staff about their e-mail boxes being filled with spam. On the flip side, one of my employees was waiting for an email from a vendor. When it didn’t come, she contacted the vendor and had him resend it. When the second message didn't arrive, she contacted our IT Director. He said our spam filter blocks “good” e-mail messages occasionally.
I vaguely understand what the filter really does. All this is confusing and unproductive to me. Would you ask your readers how they address this ever-increasing problem? Could you please respond in layman’s terms, as I am not a technical wizard? Thank you.”
- David R., Operations Manager
