November 2005

Issue 16

TELL A FRIEND

  Reader Survey

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1-minute reader survey and you could win an Apple iPod.

 

  Acteva Tips and Tricks

Q.  Where can I update the “checks payable to” address in our Acteva account?

A. You can easily make changes to this information.

[ Read More ... ]
 

Q.  Can I update my refund policy and have it take effect across all my events?

A. Yes, you can change the default refund policy you use for all your events.

[ Read More ... ]
 

Q.  Where can I change the e-mail address Acteva uses to notify me of sales reports and changes made to my account?

A. Your account’s master e-mail address receives all communications of this type.

[ Read More ... ]
 

  Online Registration Tools

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  Featured Events

Business Ethics 101:
Why Smart People Do
Such Dumb Things
December 7, 2005
Boston, MA. USA

TWG-MTG Face to
Face Meeting
December 6-9, 2005
Santa Clara, CA. USA

The 32nd Annual
Whitney M. Young, Jr.
Memorial Conference
December 1-4, 2005
Philadelphia, PA. USA

 

  Events/Tradeshows

ASAE Management &
Technology Conference:
Orlando, FL. USA
December 4-6, 2005
San Diego, CA. USA
February 26-28 , 2006

PCMA 50th Annual Meeting
January 8-11, 2006
Philadelphia, PA. USA

ACOM Annual Conference
January 6-8, 2006
Philadelphia, PA. USA
 

  Associations


 

  Archive

Issue 15

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 Feature Story

How Did You Do at Your Last Event?

Five key metrics to measure success — and how
to apply them

by Ruth P. Stevens, author of Trade Show and Event Marketing and
The DMA Lead Generation Handbook

Business events have an undeserved reputation for being hard to measure. But business events are actually no more difficult for you to measure than any other part of your marketing mix. All it takes is discipline, prior planning and the proper measurement tools.  [ Read More ... ]
 

 Editorial Corner

Welcome to the latest issue of Event Organizer’s eJournal — the newsletter that focuses on helping event organizers, planners and producers increase attendance, delight attendees and make more money at their events.

Imagine you’re lost in a forest — without a compass to guide you. How would you find your way to your destination? While this is a hypothetical problem, it’s very similar to the situation many event professionals find themselves in every day. Without the proper metrics, you may be lost. You may not know how your event has done — or how to improve your results.

In this month’s feature article, industry expert Ruth P. Stevens provides metrics you can use to prove the value of your events and make them more productive. This is the last in a continuing series of articles by Ms. Stevens. If you missed the first three, please click here to find them.

Last month, we included a dilemma from one of our readers who wanted some advice on how to appease a sponsor he’d offended. This one must have really hit home with many of you; 13 of our readers sent in advice on what to do. In fact, so many people wrote in, we had to edit down some of their comments. Check out what they had to say.

This month, another reader is facing the rush of the holidays and a staff that wants time off. What would you do? He’d appreciate any advice you can offer.

And speaking of the holidays, those of us at Event Organizer’s eJournal would like to say, “Happy Thanksgiving!” Whether you’re staying home or making the trek “over the river and through the woods,” we hope your day is full of good food and good fun.

If you would like to unsubscribe, use the link provided at the bottom left corner of the newsletter.
 

 What's Your Best Advice?

Last Issue's Dilemma

How do I get my big foot out of my mouth?

My team and I placed a conference call to one of our event’s biggest sponsors. We got his voicemail, so I left a message and hit the phone’s “flash” button to end the call. My team and I continued to discuss this person and said some disparaging things about him. To our chagrin, we heard his voicemail finally disconnect.

Later, when he listened to his voicemail, he heard the uncomplimentary things we’d said. I’m very embarrassed. I tried to apologize to him but felt what I said was “lame,” and the apology was accepted rather coolly. Has anyone else out there made this same mistake? Or perhaps received an email and sent side comments to another person — only to later realize your less than flattering remarks were also emailed to the original sender?

What would you do to repair this relationship?

— Embarrassed and stupid (name withheld)

Read the best advice from readers
 


This Issue's Dilemma:

Should it be ho-ho-ho or no-no-no?

The holidays are rapidly approaching, and just about everyone on my team has put in a request for time off to celebrate. Last year, I had to struggle to keep our event planning on track because so many people were MIA between November and December.

I want to give my team members their well-deserved time off, but I can’t let our event plans come to a standstill. Should I try to limit time off over the holidays? Require OT for the remaining time leading up to the holiday season? Or admit defeat, and try not to plan any events that will take place before February?

Joel, Event Manager


Can You Help?

Share your experience or your best advice,
and you could win an Apple iPod.


 


Organize for time, quality and results
Let Us Entertain You

Turning the traditional hospitality event inside out
by Lisa Goell Sinicki - Event Marketer

 

Batters Up!

What event planners can learn from baseball
by Veronica Walsh and Christopher Greenslade - Event Solutions

 


Proactive online promotion and marketing
Before You Write It Down, Know This

Writing with caution
by Kellie Fowler - MindTools

 

Pull the E-Mail Trigger

And make more messages hit the mark
by Paul Soltoff - Clickz

 


Call to action
Follow Your Lead

How to turn prospects into sales
by M. H. McIntosh - directions.com

 

Making Business Personal

The importance of treating business contacts as friends
by Keith Ferrazzi - Inc.com

 


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