We're talking, but is management listening?
I am responsible for overseeing the successful delivery of client projects and am the direct liaison between my company’s internal project teams and our clients.
We have a new sales VP who has done wonders for our revenue. Our growth curve has spiked. However, we are starting to see a decline in quality deliverables. Some days it feels like we are are in a relay race and one team member forgot to 'pass the baton' to the next person. Who am I kidding? Its almost like we forgot to even bring the baton.
The delivery team is trying provide solution within the timeframe spelled out in the contract. Hard to do without pre-sale input. The mantra seems to be, 'just sell something to somebody.' As a result, everyone is on tight deadlines. People are late to meetings and get only part of the picture. Decisions are made without much thought.
Our quality used to be great. Now it is going downhill. Communication seems to be our biggest challenge with our global delivery.
Any ideas on how to get heard by upper management? With all the excitement about low bench count and high utilization rates, these non-sexy delivery problems seem to be overlooked. How can we get executive attention without seeming like someone who spreads gloom and doom?
- Sally Janes, Manager of Client Services
Can You Help?
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